Customer Driven Solutions

Customer Driven Solutions is a business consulting and services company founded in September 2014 by Louis Dupé and Peter Trowbridge. Based in Cremorne, Victoria, Australia, the company focuses on customer experience (CX) management, service operations optimization, and business improvement. With a team of around 53 employees, it serves clients across Australia and the Asia Pacific region, generating annual revenue of approximately $5 million. The company offers a range of consulting and managed services tailored to enhance customer service operations and workforce performance. Their services include CX consulting, workforce management, knowledge management, training and organizational development, and omni-channel cloud solutions. Customer Driven Solutions partners with industry leaders like Calabrio and Genesys to provide effective cloud-based solutions and platforms. The company is recognized for its practical, results-driven approach, helping businesses improve customer experiences and operational efficiency.