Affiliate Program Terms and Conditions - SyncGTM

These Affiliate Program Terms and Conditions govern participation in the SyncGTM Affiliate Partner Program operated by Sync GTM (“SyncGTM”, “we”, “our”, or “us”). By enrolling in the Program or using a referral link, you agree to these terms.

In short

You earn 20% of what a customer you refer actually pays us, for their first 12 months, with a 90-day last-click attribution window. Payouts run monthly through PromoteKit, 30 days after the customer's payment clears, once your balance reaches $50. You cannot refer yourself, your own company, your employer, or anyone whose subscription you pay for — that is Section 9, and it voids the commission. Each customer is commissionable once, and unusual referral patterns get reviewed before payout — that is Section 10. Brand bidding on paid search, spam, cookie stuffing and fabricated reviews are prohibited and void the commission they generate. You must disclose that your links are affiliate links. This summary is for convenience only; the sections below govern.

1. Agreement to These Terms

These Affiliate Program Terms and Conditions ("Affiliate Terms") form a binding agreement between you ("Affiliate", "Partner", "you") and Sync GTM ("SyncGTM", "we", "our", "us") and govern your participation in the SyncGTM Affiliate Partner Program (the "Program").

You accept these Affiliate Terms when you apply for, register for, or participate in the Program, or when you first place, share or use a referral link. If you do not agree, do not enrol and do not use a referral link.

These Affiliate Terms operate alongside our Terms of Service and Privacy Policy, which are incorporated by reference. Where these Affiliate Terms conflict with the Terms of Service on a matter specific to the Program — commission, attribution, payout, or affiliate conduct — these Affiliate Terms govern. For all other matters, the Terms of Service govern.

If you enrol on behalf of a company, partnership or other entity, you represent that you have authority to bind that entity, and "you" means both you and that entity.

2. Definitions

"Program" means the SyncGTM Affiliate Partner Program described at syncgtm.com/affiliate-partner-program and governed by these Affiliate Terms.
"Affiliate Platform" means PromoteKit, the third-party affiliate tracking and payout platform we use to issue referral links, record clicks and conversions, calculate commission and process payouts.
"Referral Link" means the unique tracking URL (or approved coupon or tracking identifier) issued to you through the Affiliate Platform.
"Referred Customer" means a new customer who reaches SyncGTM through your Referral Link, creates a SyncGTM account, and subscribes to a paid plan, and who is credited to you under Section 5.
"Qualified Referral" means a Referred Customer that satisfies every condition in Section 6 and is not excluded under Section 8 or Section 9.
"Net Revenue" means subscription fees actually received and cleared by SyncGTM from a Referred Customer, excluding taxes (including GST, VAT and sales tax), payment processing fees, currency conversion costs, discounts, credits, refunds, chargebacks, and any amounts we are unable to collect.
"Commission" means the amount payable to you under Section 7, calculated on Net Revenue.
"Attribution Window" means the 90-day cookie window described in Section 5.
"Commission Period" means the 12 months of paid subscription described in Section 7.
"Holding Period" means the 30-day period after a Referred Customer's payment clears, described in Section 11, during which Commission is pending and may be reversed.
"Brand Assets" means SyncGTM names, logos, wordmarks, screenshots, product imagery, copy and other materials we make available for Program promotion.

3. Eligibility and Enrolment

The Program is free to join and there is no minimum audience size. Enrolment is nonetheless subject to approval, and we may accept, decline or revoke any application at our discretion.

3.1 Who may participate

You must be at least 18 years old and legally able to enter a binding contract.
You must provide accurate, complete and current identity, contact, tax and payout details, and keep them updated.
You must not be located in, ordinarily resident in, or acting on behalf of any person or entity in a country or region subject to comprehensive sanctions, and you must not appear on any applicable restricted-party, sanctions or denied-persons list.
You must hold any licences, registrations or permissions required in your jurisdiction to promote a paid software product and receive commission.
You do not need to be a paying SyncGTM customer to participate.

3.2 Who may not participate

Current SyncGTM employees, contractors, officers and directors, and their immediate family members or household members, may not enrol or earn Commission.
Persons acting on behalf of a competing product or a company whose primary business is a directly competing enrichment, lead-generation or GTM automation platform, unless we approve in writing.
Any person previously removed from the Program for breach, fraud or non-compliance, unless we reinstate them in writing.
Any person enrolling for the purpose of obtaining a discount on their own subscription (see Section 9).

3.3 One account per person or entity

You may hold only one affiliate account. Creating or operating multiple affiliate accounts — directly, through an alias, through a family member, colleague, employee, or through a related entity — is a material breach and grounds for immediate termination and forfeiture of all pending Commission. If you legitimately operate several distinct media properties, run them all under a single affiliate account, or contact partnerships@syncgtm.com before creating a second one.

4. Your Affiliate Account

Affiliate accounts, dashboards, referral links, click and conversion reporting, commission balances and payout settings are administered through the Affiliate Platform. You are responsible for maintaining the security of your affiliate account credentials and for all activity that occurs under your account, whether or not you authorised it.

Notify us at partnerships@syncgtm.com immediately if you suspect unauthorised access, or that your Referral Link is being used or distributed without your knowledge.

Your use of the Affiliate Platform is also subject to that provider's own terms and privacy policy. We are not responsible for the availability, accuracy or continuity of a third-party platform, but we will not use a third-party outage as a reason to avoid paying Commission properly earned and recorded.

5. Referral Links, Tracking and Attribution

5.1 Attribution window

Our tracking cookie lasts 90 days. If a person clicks your Referral Link and creates a SyncGTM account within 90 days of that click, the account is attributed to you, subject to the exclusions in these Affiliate Terms.

5.2 Last-click attribution

Attribution is last-click. Where a prospect clicks the Referral Links of more than one affiliate within the Attribution Window, the most recent click before account creation receives credit. Commission is never split between affiliates, and we do not run retroactive attribution disputes between affiliates.

5.3 Tracking limitations

Tracking depends on cookies and on the visitor's browser, device and privacy settings. Cleared cookies, blocked trackers, private browsing, ad blockers, cross-device journeys, in-app browsers and privacy-preserving browser defaults can all prevent a referral from being recorded.
A signup that is not recorded by the Affiliate Platform is not a Qualified Referral, and no Commission is payable on it. We do not manually credit referrals that tracking did not capture.
You must use your Referral Link exactly as issued. Do not strip, rewrite, shorten in a way that breaks tracking parameters, cloak, frame, or otherwise alter the link in a way that changes how attribution is recorded. Standard link shorteners and UTM additions that preserve the tracking parameter are permitted.

5.4 Records

The Affiliate Platform's records, together with SyncGTM's own billing records, are the authoritative record of clicks, signups, conversions, Net Revenue and Commission. Where your own analytics disagree with those records, those records govern, absent manifest error. Raise any discrepancy within 60 days of the reporting period in question; after 60 days the reported figures are final.

6. What Counts as a Qualified Referral

Commission is payable only on a Qualified Referral. A referral qualifies when all of the following are true:

The customer is genuinely new to SyncGTM — they did not previously hold a SyncGTM account, a trial, or a paid subscription under the same person, email domain, payment instrument or company.
The customer was not already in our sales pipeline. A customer who had an open opportunity, an active trial, a booked or completed demo, or an active conversation with our sales team at the time of the click is not a Qualified Referral.
The customer arrived through your Referral Link and their signup was recorded by the Affiliate Platform within the Attribution Window.
The customer subscribed to a paid plan and their payment was received and cleared.
The customer's payment survived the Holding Period without refund, chargeback, dispute or reversal.
The signup is not a duplicate, test, fraudulent, bot-generated or self-referred account.
The customer is a real, independent third party — not you, not your business, and not a related party under Section 9.

We determine in good faith whether a referral qualifies. Where a customer would otherwise qualify but the facts are genuinely unclear, we will look at the substance of the transaction rather than its form.

7. Commission Rates and Duration

7.1 Rate

You earn 20% of Net Revenue from each Qualified Referral. Commission is calculated on Net Revenue as defined in Section 2 — that is, on what we actually receive and keep, not on list price.

7.2 Duration

Commission is payable for the first 12 months of the Referred Customer's paid subscription, measured from their first cleared payment. After 12 months, Commission on that customer stops, whether or not they remain a customer.

The Commission Period runs continuously from the first cleared payment. If a Referred Customer pauses, downgrades to a free plan, or cancels and later resubscribes, the Commission Period is not extended or restarted — the original 12-month window continues to run, and Commission is payable only on months within that window in which they actually pay.

7.3 Upgrades, downgrades and annual plans

If a Referred Customer upgrades, your Commission increases automatically because it is calculated on what they actually pay.
If they downgrade, your Commission decreases accordingly.
For annual or multi-month prepaid plans, Commission is payable on the portion of the prepayment that falls within the 12-month Commission Period, and is paid after the Holding Period on that payment.
There is no cap on the number of Qualified Referrals you may earn on, subject to Section 10.

7.4 Rate changes

We may change the Commission rate or duration prospectively on 30 days' notice under Section 25. A change never reduces Commission already accrued on existing Referred Customers before the effective date.

8. Excluded and Non-Commissionable Sales

No Commission is payable on any of the following, even where tracking records a click:

Your own subscription or any self-referral (Section 9).
Existing or returning customers, or accounts already in our pipeline at the time of the click.
Free plans, free trials that never convert, proof-of-concept accounts, and internal or test accounts.
One-off credit top-ups, add-on credit purchases, overage charges and pay-as-you-go usage, unless we state otherwise in writing.
Professional services, implementation, onboarding, training, consulting and advisory engagements.
Custom, enterprise or negotiated agreements where the pricing was individually negotiated by our sales team, unless we confirm eligibility in writing before the deal closes.
Amounts refunded, credited, charged back, disputed, written off, or never collected.
Taxes, payment processing fees, currency conversion costs, and third-party pass-through charges.
Subscriptions purchased with a discount or credit that reduces Net Revenue to zero.
Renewals and payments falling outside the 12-month Commission Period.
Any sale generated through a method prohibited under Section 15 or Section 16.

9. No Self-Referral and No Related-Party Referrals

Self-referral is prohibited. You may not use your own Referral Link to purchase a SyncGTM subscription for yourself, your business, your employer, or any entity you own, control, work for, or are otherwise connected to. The Program exists to reward you for introducing new customers, not to create a discount on your own account.

9.1 What counts as a self-referral

Signing up for SyncGTM through your own Referral Link, under any name, email address or payment method.
Referring an account paid for by you, reimbursed by you, or funded from an account you control.
Referring your employer, your own company, a parent, subsidiary or affiliate of your company, or a business in which you hold an ownership, director or officer interest.
Referring an immediate family member or a member of your household.
Referring an account that you will operate, administer or use, whether or not it is registered in your name.
Arranging a reciprocal referral with another affiliate so that each of you refers the other's own account.
Instructing, encouraging or paying another person to create an account on your behalf through your Referral Link.

9.2 Client accounts by consultants and agencies

Consultants and agencies may refer genuine client accounts. A client account is commissionable where the client is an independent business, the client is the subscriber, and the client pays for their own subscription — even where you administer the workspace on their behalf. An account you pay for, resell, or run as part of your own service delivery is not a referral; it is your own account, and it is not commissionable.

9.3 Cashback, rebates and incentivised signups

You may not offer, advertise or pay any cash rebate, kickback, gift card, credit, discount or other financial incentive in exchange for someone signing up through your Referral Link, and you may not operate the Program through cashback, coupon-rebate or paid-to-signup models. Offering genuine added value — a course, template pack, onboarding help, community access, or your own service — is permitted, provided you do not misrepresent it as a SyncGTM offer.

9.4 Consequence

Commission on a self-referred or related-party account is void from the outset. We may reverse it at any time, including after payout, deduct it from your future balance, invoice you for it if no balance remains, terminate your participation, and close the affiliate account. Repeated or deliberate self-referral is treated as fraud under Section 23.

10. Referral Limits and Caps

There is no cap on how much you can earn from genuine referrals. The limits in this Section exist to detect abuse and to protect the Program, not to reduce legitimate earnings.

10.1 One commissionable account per customer

Each customer is commissionable once. Where the same person, business, email domain, payment instrument or billing entity creates multiple accounts, only the first Qualified Referral earns Commission.
A customer who cancels and later resubscribes does not generate a new referral, and the original Commission Period is not restarted.
Splitting one organisation into multiple accounts or workspaces to multiply Commission is prohibited and voids Commission on every account involved.

10.2 Review thresholds

Referrals are subject to automated and manual review. Unusual patterns — a sharp spike in signups, many signups from a single IP address, device or network, disposable or generated email addresses, sequential or templated account names, high signup volume with near-zero paid conversion, or unusually high refund or chargeback rates — will trigger review.
Where an account or a batch of referrals is under review, related Commission is held as pending until the review concludes. Reviews are generally resolved within 30 days.
We may cap, delay or stage payouts on an account under review, and may require identity verification, proof of promotional activity, traffic sources, or supporting documentation before releasing held Commission.
We may apply a reasonable ceiling on Commission payable in a single payout cycle to an affiliate under active fraud review. Any amount held under such a ceiling is released, not forfeited, once the review clears.

10.3 Volume and quality expectations

Referral volume must be consistent with the audience and channels you disclosed at enrolment. A sudden change in volume or traffic source without explanation is grounds for review.
We may require that you disclose your promotional channels, landing pages, ad accounts, email lists and domains on request, and may require prior approval before you launch a new high-volume channel.
We may set, adjust or remove per-affiliate limits on click volume, signup volume or payable Commission where necessary to prevent abuse, protect the Affiliate Platform, or comply with law. Where we apply such a limit to you and you have not breached these Affiliate Terms, we will tell you and explain why.

10.4 Traffic quality

Traffic must be genuine, human and voluntarily generated. Bot traffic, click farms, incentivised clicks, forced clicks, auto-redirects, pop-unders, and traffic purchased from low-quality or undisclosed networks are prohibited. Commission derived from such traffic is void regardless of whether the resulting accounts pay.

11. Payout Threshold, Schedule and Method

11.1 Minimum threshold

The minimum payout threshold is USD $50. If your approved balance at the end of a payout cycle is below $50, it rolls over to the next cycle and continues to accumulate. No balance is forfeited for being below the threshold while your account remains in good standing.

11.2 Schedule and holding period

Commission is paid monthly through the Affiliate Platform.
Commission becomes payable 30 days after the Referred Customer's payment clears. This Holding Period covers refund, dispute and chargeback windows.
Commission that clears the Holding Period before a cycle's cut-off is included in that cycle; Commission that clears afterwards moves to the following cycle.
Payout timing also depends on your payout method, your bank and the Affiliate Platform's processing schedule. We are not responsible for delays caused by incorrect payout details, failed transfers, or third-party processing.

11.3 Payout method and currency

You configure your payout method — PayPal or bank transfer — in your Affiliate Platform dashboard, and you are responsible for keeping those details accurate.
Commission is calculated and paid in USD unless we agree otherwise. Currency conversion, transfer fees, intermediary bank fees and payment processor fees are your responsibility and are deducted from or applied to your payout.
We may withhold payout until you have supplied required tax and identity information.
Payouts returned or unclaimed because of incorrect details are re-credited to your balance and reissued on the next cycle once you correct them.

11.4 Dormant balances

If your affiliate account is inactive for 12 consecutive months — no clicks, no referrals and no login — and your balance remains below the minimum threshold, we may close the account and cancel the residual balance after giving you 30 days' written notice at your registered email address and a reasonable opportunity to claim it. Balances at or above the threshold are paid out rather than cancelled.

12. Refunds, Chargebacks and Clawbacks

Commission is reversed in full where the underlying payment is refunded, charged back, disputed, reversed, or never collected.
Where a partial refund or credit is issued, Commission is recalculated on the reduced Net Revenue.
Reversals occurring before payout are deducted from your pending balance. Reversals occurring after payout are deducted from your next payout, and may carry a negative balance forward until offset.
Where your balance is insufficient to cover a reversal and you have no further activity, we may invoice you for the amount, payable within 30 days. We will only do so for reversals arising from fraud, self-referral, or a breach of these Affiliate Terms — not for ordinary customer refunds.
Commission on a Referred Customer whose account is terminated for breach of our Terms of Service is void from the date of termination.
Where a Referred Customer's chargeback or refund rate is materially above normal and traceable to how you promoted the Program, we may reverse the related Commission and place your account under review under Section 10.

13. Taxes, Fees and Currency

You are solely responsible for reporting and paying all taxes, levies and social contributions arising from Commission you receive, in every jurisdiction where you are liable.
Commission amounts are exclusive of GST, VAT and similar taxes. Where you are registered for GST or VAT and are required to charge it, tell us and provide your registration number; we will handle it in the manner required by law.
We may withhold amounts from your Commission where required by law, and may require a valid tax form, tax residency declaration or registration number before releasing payout.
We do not provide tax, accounting or legal advice. Seek your own advice about how Commission should be treated in your jurisdiction.
Bank, processor, transfer and currency conversion fees are borne by you.

14. Permitted Promotion

You may promote SyncGTM through channels you own or have a legitimate right to use, including:

Your website, blog, newsletter, podcast, YouTube channel and social media profiles.
Reviews, tutorials, comparison posts, roundups and alternatives content, provided your statements are accurate and your relationship is disclosed.
Communities, Slack and Discord groups, and forums — but only where that community's rules permit affiliate links and self-promotion, and only in a genuinely relevant context.
Courses, workshops, templates and other educational material you produce.
Email to a list that opted in to hear from you and that you have permission to market to.
Client recommendations, where the client is the subscriber and pays for their own subscription (Section 9.2).

You are responsible for the content of all promotion you publish and for its compliance with the law and with each platform's rules.

15. Prohibited Promotion Methods

You may not do any of the following. Each is a material breach, and Commission traceable to it is void.

15.1 Traffic and tracking manipulation

Cookie stuffing, forced clicks, auto-redirects, pop-unders, hidden iframes, or any technique that sets a tracking cookie without a deliberate user click.
Bot traffic, click farms, automated signup scripts, emulators, and any artificially generated clicks, impressions or accounts.
Adware, spyware, browser extensions, toolbars, or any software that injects, rewrites or overwrites affiliate links or tracking parameters — including overwriting another affiliate's cookie.
Masking, cloaking or misrepresenting the source of your traffic.
Creating accounts on behalf of prospects, or completing signup forms with someone else's details.

15.2 Spam and unsolicited contact

Unsolicited commercial email, SMS, WhatsApp or DMs to people who have not opted in to hear from you.
Posting your Referral Link in comment sections, forums, groups, review sites or repositories where promotion is off-topic or against the platform's rules.
Mass unsolicited outreach on LinkedIn or other social platforms.
Purchasing, renting, scraping or otherwise acquiring contact lists to promote the Program.

15.3 Misleading and deceptive conduct

Impersonating SyncGTM, presenting yourself as an employee, agent, reseller or official support channel, or implying we endorse claims we have not made.
Fabricated reviews, fake testimonials, invented case studies, fabricated screenshots, or results you did not achieve.
Advertising discounts, coupons, promotions, trials or pricing we have not authorised, or implying a discount that does not exist.
Operating coupon, deal or voucher sites that advertise SyncGTM codes we did not issue.
Registering domains, subdomains, social handles, app-store listings or profiles that include or misspell our trademarks (Section 19).
Any conduct that is misleading or deceptive, or likely to mislead or deceive, under the Australian Consumer Law or an equivalent law in your jurisdiction.

15.4 Content and placement restrictions

Placing Referral Links on sites containing illegal content, hate speech, harassment, adult content, gambling, malware, pirated material, or content that infringes third-party rights.
Promoting SyncGTM in a way that disparages, misrepresents or makes unsubstantiated comparative claims about competitors.
Using our Brand Assets in a way that suggests a partnership, certification, reseller status or endorsement beyond affiliate participation.
Promoting SyncGTM alongside instructions for using it in a way that breaches our Terms of Service or applicable data protection or anti-spam law.

16. Paid Search and Brand Bidding

You may not bid on "SyncGTM", "Sync GTM", or any variation, misspelling, or combination of them (for example "syncgtm pricing", "syncgtm login", "syncgtm review") as a keyword on Google Ads, Bing Ads, or any other paid search or paid social platform.
You may not use our trademarks in ad copy, ad headlines, display URLs or ad extensions.
You may not direct paid traffic straight to syncgtm.com or to any SyncGTM-owned page. Paid traffic must land on a page you own that contains your own substantive content, and may then link onward using your Referral Link.
Broad-match campaigns must include our brand terms and their common misspellings as negative keywords.
You may not bid on our brand terms in app stores, marketplaces, review platforms or comparison directories.
You may run paid campaigns on generic, non-brand keywords, on your own brand terms, and on your own content, provided every other requirement in these Affiliate Terms is met.
Written approval for a specific brand-bidding campaign may be granted at our discretion; without it, Commission generated by brand bidding is void and repeated breach results in termination.

17. Required Affiliate Disclosure

You must clearly and conspicuously disclose that your links are affiliate links and that you may earn a commission. This is a legal obligation in most jurisdictions — including under FTC endorsement guidance in the United States and the Australian Consumer Law — and it is a condition of participation.

Place the disclosure close to the link or recommendation, before the point where a reader would click — not only in a footer, a separate page, or behind a "read more" expander.
Use plain language a reader will understand, such as "This post contains affiliate links. If you sign up through them, I may earn a commission at no extra cost to you."
On video, disclose both verbally and on screen, and repeat it in the description. On audio, disclose verbally. On social, disclose in the post itself, not only in a bio or reply.
Disclose any other material connection you have with SyncGTM.
Comply with the disclosure rules of each platform you post on, in addition to this Section.

Failure to disclose is a material breach. We may require you to correct a specific piece of content, and may withhold Commission attributable to non-disclosing content until it is corrected.

18. Accuracy of Claims, Pricing and Product Statements

Describe SyncGTM accurately. Do not overstate capabilities, coverage, match rates, data accuracy, integrations or outcomes.
Do not guarantee results, revenue, deliverability, meeting volume, or return on investment on our behalf. SyncGTM makes no such guarantees, and you may not make them for us.
Do not state that SyncGTM owns, sells or stores a contact database. We are an enrichment and orchestration layer, and our Terms of Service explain what that means.
Do not publish pricing, plan names, limits or feature lists you have not verified against our current pricing page, and correct them promptly when they change.
Do not present forward-looking or roadmap items as shipped features.
We may require you to correct or remove any statement about SyncGTM that is inaccurate, misleading, or outdated, and you must action such a request within 5 business days.

19. Trademarks, Brand Assets and Domains

19.1 Limited licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use our Brand Assets solely to promote SyncGTM under these Affiliate Terms, for as long as you remain an active affiliate in good standing. All goodwill from that use accrues to us. This licence grants you no ownership interest, and terminates automatically when your participation ends.

19.2 Restrictions

Do not alter, distort, recolour, animate or add to our logos and wordmarks, and do not combine them with your own marks to create a composite mark.
Do not register or use any domain, subdomain, social media handle, username, page, group, app listing, or business name containing our trademarks or a confusingly similar variant, including misspellings and hyphenated forms.
Do not apply to register any trademark, trade name or design that incorporates or resembles our marks in any jurisdiction.
Do not use our Brand Assets in a way that implies employment, agency, reseller status, certification, or an official partnership beyond affiliate participation.
Do not copy our website design, page layouts, or substantial portions of our copy in a way likely to confuse visitors about who they are dealing with.

19.3 Your content

You retain ownership of content you create. You grant us a non-exclusive, worldwide, royalty-free licence to reference, quote, screenshot and link to your public content promoting SyncGTM for the purpose of marketing the Program and highlighting partners. Tell us if you would prefer we did not, and we will stop.

20. Marketing, Privacy and Spam Compliance

You must comply with all laws applicable to your promotion, including the Spam Act 2003 (Cth), the Australian Consumer Law, CAN-SPAM, the UK and EU GDPR, ePrivacy rules, CASL, the TCPA, and any equivalent law in your jurisdiction and your audience's.
Email and SMS promotion requires a lawful basis and consent where consent is required, accurate sender identification, and a functioning unsubscribe mechanism honoured promptly.
You are the controller of any personal data you collect through your own promotion. We are not responsible for how you collect, store or use it, and you must have your own privacy notice and lawful basis.
Where your site sets cookies or trackers, you are responsible for your own cookie consent and disclosure obligations.
Do not transfer to us any personal data other than what is necessary to administer your affiliate account.
You must comply with the terms, advertising policies and community rules of every platform you promote on.

21. Independent Contractor Relationship

You participate in the Program as an independent contractor. Nothing in these Affiliate Terms creates an employment, agency, partnership, joint venture, franchise or fiduciary relationship between you and SyncGTM.

You have no authority to make representations, warranties, commitments or agreements on our behalf, to accept payment on our behalf, to negotiate pricing, to sign anything for us, or to hold yourself out as authorised to do so. You are not entitled to employee benefits, superannuation, leave, insurance or expense reimbursement.

You control your own methods, hours, channels and expenses, and you bear your own costs of promotion. We do not reimburse advertising spend, content production, or any other cost you incur, unless we agree otherwise in writing in advance.

The Program is non-exclusive on both sides. You may promote other products, including competing ones, and we may run other affiliate, referral, reseller and partner arrangements.

22. Confidentiality and Program Data

Non-public information we share with you — unreleased features, roadmap, pricing not yet published, negotiated commission arrangements, customer identities, conversion data, and Program performance data — is confidential.
Do not disclose confidential information, and do not use it for any purpose other than promoting SyncGTM under these Affiliate Terms.
You may publish your own aggregate earnings from the Program. Do not publish the identity of a Referred Customer, their spend, or any customer-level data, without that customer's consent.
Confidentiality obligations survive termination for 3 years, and indefinitely for anything that constitutes a trade secret.

23. Fraud Detection, Audit Rights and Withholding

23.1 Monitoring and audit

We monitor Program activity for fraud and abuse, and may audit your promotional activity, traffic sources, landing pages, email practices, ad accounts and referral patterns. On reasonable request you must provide information and documentation sufficient for us to verify compliance, within 10 business days.

23.2 Withholding and forfeiture

We may withhold pending Commission while we investigate suspected fraud, self-referral, prohibited promotion, or abnormal referral patterns.
Where an investigation confirms fraud or a material breach, the associated Commission is forfeited, may be reversed after payout, and may be recovered from future balances or invoiced to you.
Where an investigation clears you, held Commission is released and paid on the next cycle.
We aim to resolve investigations within 30 days and will tell you the outcome and, so far as we reasonably can without compromising fraud detection, the basis for it.

23.3 Serious conduct

Systematic self-referral, fabricated signups, payment fraud, identity fraud, and deliberate manipulation of tracking are grounds for immediate termination, full forfeiture, recovery of amounts already paid, and referral to law enforcement or to payment providers where warranted.

24. Suspension, Termination and Effect

24.1 Termination by you

You may leave the Program at any time by closing your affiliate account or notifying partnerships@syncgtm.com. Commission already accrued on Qualified Referrals is paid on the normal schedule once it clears the Holding Period and the minimum threshold, provided you are not in breach.

24.2 Termination or suspension by us

We may suspend or terminate your participation immediately for breach of these Affiliate Terms, fraud, self-referral, prohibited promotion, misrepresentation, or conduct that damages our brand or exposes us to legal risk.
We may terminate without cause on 30 days' written notice. In that case, Commission accrued before the termination date is paid on the normal schedule.
We may discontinue the Program entirely on 30 days' written notice, paying all Commission properly accrued before the discontinuation date.

24.3 Effect of termination

Your Referral Links are deactivated and your licence to use Brand Assets ends immediately.
You must remove Brand Assets and any claim of affiliation from your properties within 10 business days. Existing editorial content may remain, but Referral Links in it will no longer track or earn.
No further Commission accrues after termination, including on existing Referred Customers still within their Commission Period.
Where termination is for cause under Section 24.2 or Section 23, all pending and unpaid Commission is forfeited.
Sections on confidentiality, IP, disclaimers, liability, indemnity, governing law and general provisions survive termination.

25. Changes to the Program and to These Terms

We may amend these Affiliate Terms. Material changes take effect 30 days after we post the updated version and notify active affiliates at their registered email address. Non-material changes — clarifications, formatting, typographical corrections — take effect on posting.
Changes to the Commission rate, Commission Period, Attribution Window or payout threshold are material and apply prospectively only. Commission already accrued is not affected, and existing Referred Customers continue on the terms that applied when they were referred.
We may change, add, restrict or remove Program features, creative assets, tracking infrastructure and the Affiliate Platform at any time.
Continuing to use your Referral Link after a change takes effect means you accept the amended Affiliate Terms. If you do not accept them, stop promoting and close your affiliate account before the effective date.

26. Disclaimer of Warranties

The Program, the Affiliate Platform, Brand Assets, tracking, reporting and dashboards are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that tracking will capture every referral, that the Affiliate Platform will be uninterrupted or error-free, that reporting will be free of delay or discrepancy, or that you will earn any particular amount. Nothing in the Program is a representation about earnings, and any figures we publish are illustrative, not a promise.

Nothing in this Section excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where a non-excludable guarantee applies and we are permitted to limit our liability, our liability is limited to resupplying the relevant service or paying the cost of resupply.

27. Limitation of Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings or data, however caused and under any theory of liability, even if advised of the possibility.

Our aggregate liability arising out of or relating to the Program is limited to the total Commission paid or payable to you in the 6 months immediately before the event giving rise to the claim, or USD $500, whichever is greater.

These limits do not apply to your obligations under Section 28, to amounts you owe us for reversed or fraudulently obtained Commission, to breach of Sections 15, 16, 19 or 22, or to liability that cannot be excluded or limited by law.

28. Indemnification

You will indemnify, defend and hold harmless SyncGTM, its officers, directors, employees and agents from any claim, demand, loss, liability, penalty, cost or expense (including reasonable legal fees) arising out of or relating to:

Your promotion of SyncGTM, including the content, placement and accuracy of your marketing.
Your breach of these Affiliate Terms, our Terms of Service, or any applicable law.
Your failure to disclose your affiliate relationship as required by Section 17.
Any representation, warranty or guarantee you made about SyncGTM that we did not authorise.
Your infringement of any third-party intellectual property, privacy or publicity right.
Your collection, handling or use of personal data, and any regulatory action arising from it.
Any claim brought by a person who received unsolicited communication from you.

We will notify you promptly of any claim, give you reasonable control of the defence for claims solely about your conduct, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

29. Governing Law and Disputes

These Affiliate Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws rules. You and SyncGTM submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

Before commencing proceedings, raise the dispute in writing to partnerships@syncgtm.com with enough detail for us to investigate. Both parties will attempt in good faith to resolve it within 30 days. This does not prevent either party from seeking urgent injunctive relief, particularly to protect intellectual property or confidential information.

Claims must be brought in an individual capacity, not as part of a class or representative proceeding, to the extent permitted by law.

Any claim relating to the Program must be brought within 12 months of the events giving rise to it, or it is barred, except where a longer period is required by law.

30. General Provisions

Entire agreement: these Affiliate Terms, together with our Terms of Service and Privacy Policy, are the entire agreement between you and us about the Program, and supersede prior discussions and representations about it.
Assignment: you may not assign or transfer your affiliate account, your Referral Link, or your rights under these Affiliate Terms without our written consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets.
Severability: if a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
No waiver: failure to enforce a provision is not a waiver of it or of any other provision.
Notices: we may notify you at the email address on your affiliate account; you must keep it current. You notify us at partnerships@syncgtm.com.
Headings and summaries are for convenience only and do not affect interpretation.
English is the governing language of these Affiliate Terms; any translation is for convenience only.

31. Contact

Questions about the Program, a specific referral, a payout, or a compliance matter:

Program and partnerships: partnerships@syncgtm.com
Sync GTM, Attn: Affiliate Program
2 Porter Street, Ryde NSW 2112, Australia
Commission balances, payout settings and referral reporting are managed in your PromoteKit dashboard.

See also our Terms of Service and Privacy Policy, both of which apply to your participation in the Program.