CX Expert Asia

CX Expert Asia is a consulting firm based in Kuala Lumpur and Klang, Selangor, Malaysia, specializing in customer experience (CX) transformation. Led by Accredited Customer Experience Specialist Santhakumaran Atmalingam, the company aims to empower businesses across Asia with AI-driven CX solutions. It combines local market insights with tailored strategies to enhance customer and patient experiences. The firm offers a range of services, including consultancy and strategies for custom CX transformation, training programs for customer experience management, and specialized services to improve patient interactions in healthcare settings. With a focus on bespoke approaches, CX Expert Asia drives transformation in various markets, particularly in the banking and finance sectors. The company has reported annual revenue of $6.2 million and operates with a team of approximately 7 employees.