CX Lavender

CX Lavender is Australia's largest independent customer experience (CX) agency, established in 1997 and based in Sydney. With a team of approximately 131-226 employees and an annual revenue of $25.9 million as of 2024, the agency specializes in delivering comprehensive CX solutions across advertising, marketing, digital, and technology sectors. The agency offers a range of services, including strategy and consulting, creative and digital services, and technology and platform development. Their expertise encompasses customer journey mapping, data analysis, website development, and the creation of real-time intelligence platforms. CX Lavender emphasizes a collaborative culture, leveraging creative intelligence and emerging technologies to enhance customer loyalty and drive measurable results. They have partnered with notable brands like Audi, American Express, and EB Games, showcasing their ability to improve service quality and engagement through innovative solutions.