Maya CARE BPO (Business Process Outsourcing Unit)

Maya CARE Foundation's BPO (Business Process Outsourcing Unit) Project combines operational efficiency with a mission to create sustainable employment for Persons with Disabilities (PwDs). Objectives: 1. Inclusive Employment: Empower PwDs with meaningful roles. 2. Operational Excellence: Deliver high-quality, cost-effective solutions. 3. Social Impact: Foster workforce diversity and inclusion. Value Proposition: Outsource routine operational work to Maya CARE and achieve cost-effective, high-quality service delivery while empowering PwDs to become self-reliant. We meet the same KPIs as any service provider and offer diverse outsourcing capabilities across business functions. Infrastructure: • Software/hardware for projects provided by clients. • PwDs equipped with personal smartphones. • Fully remote workforce available for conference calls/interactions. Service Offerings: 1. Data Management: Entry, analysis, and reporting. 2. Customer Support: Virtual assistance, email management, and communication. 3. Back-Office Operations: HR support, recruitment coordination, project management. 4. Customized Solutions: Tailored services like software testing and basic accounting. Projects: • Back-office operations: data maintenance, customer query resolution, helpline services (in multiple Indian languages). • Virtual Assistance: meeting setups support. • CRM support: coordination, updates, and stakeholder engagement. • HR lifecycle assistance. • Admin and project coordination activities. Why Choose Us? 1. Skilled Persons with Disabilities Workforce 2. Quality Assurance 3. CSR Alignment Proven Track Record: • Persistent Systems • ISS4You • ICICI Lombard • WayCool • SHAIP AI • Anarde Foundation • Be Mahika others showcase our ability to deliver impactful solutions. To explore outsourcing opportunities and create inclusive impact, contact us at service@mayacare.org.