Value Creation Advisory Services

Value Creation Advisory Services provides a broad range of advisory services to Technology software & services companies and PE/VC-backed technology ventures to enable rapid value creation and revenue growth. Advisory services include: 1. Services Business Transformation and Revenue Growth strategies to turn around and optimise underperforming post-sale services (professional services, support and customer success teams) - After 25 years of turning around, transforming, and scaling services and customer success businesses at some of the largest global technology companies, Nancy has developed a proven methodology to turn around and optimise post-sale functions, and define go-to-market strategy that has resulted in significant sales revenue and margin growth. Contact us to implement best in class post-sales functions and operations around client services, consulting, support or customer success. 2. International Expansion and scaling best-in-class post-sales functions, including onshore and offshore strategy, organic growth, acquisition or partner strategy development - With deep expertise in opening up new markets and new lines of services across the US, Europe, APAC, Middle East and Japan, we can help you implement and scale best in class post-sale functions globally both through organic growth as well as through acquisitions/partnerships. We have substantial experience in successfully integrating Acquisitions or preparing divestitures of post-sale functions. 3. Defining and implementing a Customer First strategy to increase recurring revenues and customer loyalty - Nancy has led global teams of up to 2,500 staff, supporting 68,000 customers globally with an associated multi-billion in ARR. She is an expert at helping companies drive increased customer retention, annual recurring revenues and customer loyalty. 4. Provide VCs/PEs with general advice or due diligence reviews on software selection Global expertise - N. America, Europe, Asia Pacific, Japan